WHAT IS YOUR RETURN POLICY?
Not happy with your purchase? We accommodate exchanges within 10 days of your purchase date. No refunds.
WHEN WILL I RECEIVE MY ORDER?
We take pride in fast and efficient shipping. Please allow up to 1-2 days for your order to process. All orders are picked up by USPS within 2 days of the day you placed your order, unless stated otherwise in the item description. You will get a shipping confirmation and your tracking number via email the day your order has been packed and prepped for shipping.
WHY AM I GETTING CHARGED A CUSTOMS FEE?
Unless you choose DHL, SE LUNIS does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.
WHY DOES MY ORDER SHOW AS "IN-TRANSIT" FOR SO LONG?
Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.
I HAVE A GENERAL QUESTION, HOW DO I CONTACT YOU GUYS?
Contact firstname.lastname@example.org for general questions and for questions about orders.
I'M AN INFLUENCER AND WOULD LIKE TO PARTNER/COLLABORATE WITH SELUNIS. HOW DO I GET IN TOUCH?
SE LUNIS is always looking to expand their list of collaborations with influencers so please email email@example.com
WHAT COUNTRIES INTERNATIONALLY DO YOU SHIP TO?
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system.